Poor Experience: RX8 Performance

So much of me wants to slam Scott at RX8 Performance, however, I think the truth of my experience will speak for itself, and let others see what type of businessperson he is.



I ordered and paid for a 13B REW engine swap mount, as well as delrin diff bushings on Nov 15. Admittedly, I wasn't aware that their mounts were made to order, so I sent an inquiry a couple days later (Nov 19th) asking for tracking information. When I got a reply from Scott the same day saying they are in the build process, and my order will ship next week, I figured okay, fair enough - I can appreciate that unique items like this would be made to order. No harm to foul right?



Anyway, I patiently waited until December 5th, a week after they were supposed to ship, and inquired about my order...no response. Email a few days later on the 9th, get a half-*** response saying that he's still running parts and it won't be too much longer. I inquire as per why it was next week a few weeks ago, and now what happened? No response.



Wait 2 more weeks, send another note on Dec 22 (slighly bitchy might I add) as per the status of my paid order...no response. Email again on the 27th, guess what? Finally a response!! A response saying he's still waiting on parts to finish my order.....over a month after telling me my parts were in production and that I'd be seeing them "next week"....



Another week goes by (January at this point) and guess what? I send another follow-up email, and receive a response on the 8th saying he'll be picking up my parts in the morning, and shipping tomorrow...awesome right?? WRONG. Another week goes by, no sign of a tracking number, no sign of my package. Send another email, no response. Send yet ANOTHER email...getting pretty bitchy with my emails by this point, and finally get a response on the 22nd.



A tracking number!!! Great, right?? WRONG AGAIN. For over a week, I checked the tracking number daily, and it just said pre-shipment info sent to USPS each time I looked. Time for another email... No response as expected, but the day after I sent the email, my tracking number shows my package start moving towards my location, where it finally arrived yesterday.



Now, I will honestly give credit where credit is due. The mount looks great, feels pretty solid, and bolted into the car pretty close. It needed some minor trimming to clear the eccentric bolts at the rear of the front suspension arm, but pretty damn good all said and done. Impressive piece for sure. The bushings pressed in to the diff mount well which is also a testament to RX8 Performance's products.



HOWEVER, at the end of the day, dealing with RX8 Performance was truly a nightmare. My build has sat virtually idle for nearly 3-months, and is way behind schedule solely because of RX8 Performance's inability to meet reasonable turn-around times.



What I don't understand is why couldn't Scott just be honest and upfront with me from the start? If he was waiting on more orders to make the production expenses worthwhile, tell me! I would be a lot more understanding, had I not been lied to constantly along the way. I understand business, I understand production, and wanting to wait for more units to make building it worthwhile but come on....be honest with your customers!!! We'll respect you a heck of a lot more.