Let me begin by posting a link to my original thread I created regarding a problem I had with my car. The thread itself is about four pages long, and will detail where I started, and my experiences with Pettit up to this point.
http://ift.tt/1zS476D
After as long as this has gone on, and has continued to go on, I feel it it necessary to create a thread in this section. I waited what I believe is more than long enough trying to give Pettit a chance to correct how this has transpired, but I am unable to wait any longer.
My car died on me sometime in mid/late march, feel free to look through my post history for the full details regarding this troubleshooting process.
My car arrived at Pettit on Monday, April 6th. The previous week I called Pettit and spoke to Cam about bringing it in on this day. I called Pettit on the sixth again, do make sure it was okay to have the car towed, to which Cam gave the go ahead.
The tow truck arrives at my house in Orlando, picks up my car, and heads off to Pettit in West Palm Beach. By the end of the day I have not heard any confirmation of if the car had gotten there, so the next day, Tuesday (04/07) I call and speak to Cam.
Cam informs me the problem was the fuel pump resistor, and that the car is running fine now, and that I can pick it up "at my convenience."
Two days later, on Thursday, (04/09/2015), I call cam ahead of time and let him know I have secured transportation down to West Palm Beach to pick up the car. I arrive, Dan takes care of me, I pay my bill, get my key, and start my ride back up to Orlando with the car.
Approx 2.7 miles down the road (according to google earth) the car dies. No warning, nothing. Same problem as before. I pull off the road, get the car to a safe location, and call pettit and explain to them the same problem just occurred again. Cam apologizes, and asks if I need a tow. I tell him I am calling one after I get off the phone, and I have the car towed back to Pettit about an hour later after the truck arrives and gets her loaded onto the flatbed.
Back at pettit, the car gets unloaded, and my ride at this point has plans and has to be back in Orlando by a certain time. I ask Cam if anything can be done and he said they did not have time to get to it "today."
At this point, i'm mildly annoyed, but things happen. So I got back in the car, and went back to Orlando.
A entire week goes by, it is now 04/16 without hearing anything, I call and get no answer. Roughly half an hour later, Cam calls me back and said he has had a few guys call out, and had a project car he was working on, and that the car was all of the sudden now blowing EGI fuses. At this time I was slightly more annoyed, seeing as how a single week went by with no contact, and two messages I left went un returned.
Its now 04/21, I have yet to hear anything back. I call twice throughout the day, and get voicemail both occasions. Right before closing time I attempt to make one last phone call to them, and my phone dies (icing on the cake.) I borrow a friends phone, and I get up with Cam.
Cam informs me he has had some time to spend with the car (..as long as its been, the fact he said 'sometime' annoyed me) and he hasn't found the issue. He restated that it is blowing the EGI fuses. At this point I politely asked Cam if he had a time frame of when it would be done, and he didn't have one to give me. He also mentioned that he has had people bring cars in that "even the dealer couldn't fix."
I mentioned that I understand things happen but its been fairly frustrating not having my car. He mentioned I could always take it to someone else if I knew anyone (which also annoyed me, given that I had already PAID for service and have received next to no communication and little progress towards rectifying the issue) I asked him if he could just keep me updated periodically.
It is now 04/27. Few messages I have left since I talked to cam last again go un returned. I call, and get Cam on the line, he mentioned he spent some time over the weekend with his 'friend' who is an 'expert' on the eight, Still no luck with what is wrong. He mentioned he was about to pull the intake manifold off to see if any wires were pinched, etc.
Now its 05/05, I called onece on 05/04, and twice today. no answer. Before closing time, I call from my girlfriends phone, and I speak to Cam. He said the car was running, and that they don't know what they did, but it hasnt blown the fuses recently. They have let it idle and road tested it, and the problem seemed to just go away. (they don't know what they did? :cussing::cussing:)
He said he would have called me but he wanted to see if it repeated itself with blowing the EGI fuses before he did. I agree to give it a few more days.
The day after, I call him and mention maybe the alternator could be the issue (based on some research I've read on the forums.) Cam said they tested the alternator, and it checked out, and would let me know.
So here it is Friday, again the LACK of communication from Pettit, I spoke with the receptionist again, she took my number and said Cam would call me back after he got back from a test ride. Its now over four hours later and still no return call.
TLDNR:
My car has been down at Pettit for over a month, I was told it was fixed, made a trip down there, spent time/money/gas, and PAID for the repairs done to my car, only to have it BREAK DOWN LESS THAN THREE MILES FROM PETTIT! Over this entire month, Pettit has called me ONCE, and I have left multiple messages that went un returned!
I have paid for a service over a month ago, my car was not fixed, and it took them weeks to make ANY sort of progress on it, just to be told they did not know what they did but its not blowing the fuse anymore. I tried calling today to see if he had found/fixed the root of the issue and have had no luck.
My first experience with Pettit was amazing, phenomenal. Check my thread for reference. This time around is overall sub-par, and I feel like I have been given horrible service, and I am already out money to pettit when the problem was not even fixed to begin with.
Stay tuned, will update as this continues.
http://ift.tt/1zS476D
After as long as this has gone on, and has continued to go on, I feel it it necessary to create a thread in this section. I waited what I believe is more than long enough trying to give Pettit a chance to correct how this has transpired, but I am unable to wait any longer.
My car died on me sometime in mid/late march, feel free to look through my post history for the full details regarding this troubleshooting process.
My car arrived at Pettit on Monday, April 6th. The previous week I called Pettit and spoke to Cam about bringing it in on this day. I called Pettit on the sixth again, do make sure it was okay to have the car towed, to which Cam gave the go ahead.
The tow truck arrives at my house in Orlando, picks up my car, and heads off to Pettit in West Palm Beach. By the end of the day I have not heard any confirmation of if the car had gotten there, so the next day, Tuesday (04/07) I call and speak to Cam.
Cam informs me the problem was the fuel pump resistor, and that the car is running fine now, and that I can pick it up "at my convenience."
Two days later, on Thursday, (04/09/2015), I call cam ahead of time and let him know I have secured transportation down to West Palm Beach to pick up the car. I arrive, Dan takes care of me, I pay my bill, get my key, and start my ride back up to Orlando with the car.
Approx 2.7 miles down the road (according to google earth) the car dies. No warning, nothing. Same problem as before. I pull off the road, get the car to a safe location, and call pettit and explain to them the same problem just occurred again. Cam apologizes, and asks if I need a tow. I tell him I am calling one after I get off the phone, and I have the car towed back to Pettit about an hour later after the truck arrives and gets her loaded onto the flatbed.
Back at pettit, the car gets unloaded, and my ride at this point has plans and has to be back in Orlando by a certain time. I ask Cam if anything can be done and he said they did not have time to get to it "today."
At this point, i'm mildly annoyed, but things happen. So I got back in the car, and went back to Orlando.
A entire week goes by, it is now 04/16 without hearing anything, I call and get no answer. Roughly half an hour later, Cam calls me back and said he has had a few guys call out, and had a project car he was working on, and that the car was all of the sudden now blowing EGI fuses. At this time I was slightly more annoyed, seeing as how a single week went by with no contact, and two messages I left went un returned.
Its now 04/21, I have yet to hear anything back. I call twice throughout the day, and get voicemail both occasions. Right before closing time I attempt to make one last phone call to them, and my phone dies (icing on the cake.) I borrow a friends phone, and I get up with Cam.
Cam informs me he has had some time to spend with the car (..as long as its been, the fact he said 'sometime' annoyed me) and he hasn't found the issue. He restated that it is blowing the EGI fuses. At this point I politely asked Cam if he had a time frame of when it would be done, and he didn't have one to give me. He also mentioned that he has had people bring cars in that "even the dealer couldn't fix."
I mentioned that I understand things happen but its been fairly frustrating not having my car. He mentioned I could always take it to someone else if I knew anyone (which also annoyed me, given that I had already PAID for service and have received next to no communication and little progress towards rectifying the issue) I asked him if he could just keep me updated periodically.
It is now 04/27. Few messages I have left since I talked to cam last again go un returned. I call, and get Cam on the line, he mentioned he spent some time over the weekend with his 'friend' who is an 'expert' on the eight, Still no luck with what is wrong. He mentioned he was about to pull the intake manifold off to see if any wires were pinched, etc.
Now its 05/05, I called onece on 05/04, and twice today. no answer. Before closing time, I call from my girlfriends phone, and I speak to Cam. He said the car was running, and that they don't know what they did, but it hasnt blown the fuses recently. They have let it idle and road tested it, and the problem seemed to just go away. (they don't know what they did? :cussing::cussing:)
He said he would have called me but he wanted to see if it repeated itself with blowing the EGI fuses before he did. I agree to give it a few more days.
The day after, I call him and mention maybe the alternator could be the issue (based on some research I've read on the forums.) Cam said they tested the alternator, and it checked out, and would let me know.
So here it is Friday, again the LACK of communication from Pettit, I spoke with the receptionist again, she took my number and said Cam would call me back after he got back from a test ride. Its now over four hours later and still no return call.
TLDNR:
My car has been down at Pettit for over a month, I was told it was fixed, made a trip down there, spent time/money/gas, and PAID for the repairs done to my car, only to have it BREAK DOWN LESS THAN THREE MILES FROM PETTIT! Over this entire month, Pettit has called me ONCE, and I have left multiple messages that went un returned!
I have paid for a service over a month ago, my car was not fixed, and it took them weeks to make ANY sort of progress on it, just to be told they did not know what they did but its not blowing the fuse anymore. I tried calling today to see if he had found/fixed the root of the issue and have had no luck.
My first experience with Pettit was amazing, phenomenal. Check my thread for reference. This time around is overall sub-par, and I feel like I have been given horrible service, and I am already out money to pettit when the problem was not even fixed to begin with.
Stay tuned, will update as this continues.
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